Chat Bot Framework

Integrate the chatbot with social media

  • Social Integration

    1

    Integrate the chatbot within your (social) apps

  • Chatbot respond to support questions

    2

    Seamlessly respond to most questions or recognize photos, mood or language


  • 3

    Based on the uploaded photo, language or mood an agent can take over the chat

Grid Chat - Provides real-time visibility into work item status on a Wallboard
The bot framework enables Anywhere365 to integrate with different types of Channels like, Facebook Messenger, Telegram and Twitter. It makes it possible to chat with a group of (federated) Lync and Skype for Business users, while the customer uses Twitter, Facebook Messenger App or WebApp and Telegram.
Grid Chat - Call me Back

Call me Back

If no agents are available, the customer can fill in their phone number and will be called immediately when the agent comes online

Grid Chat - Group presence

Mood Based Routing

Based on the mood of the customer, an agent with the right skill will be hunted.

Grid Chat - Video conversation from your mobile

Image Recognition

The agent will receive a description of the photo before he opens it.