Email Dialogue Provider

With the e-mail dialogue provider each incoming message is merged together
with any attachments and converted to a PDF file, which is then stored in an inbox.

Email Dialogue Provider - With the e-mail dialogue provider each incoming message is merged together with any attachments and converted to a PDF file, which is then stored in an inbox.
Email Dialogue Provider - Presence based routing

Presence based routing

Optimize queues by forwarding Emails only to those agents that are available.

Email Dialogue Provider - Skill based hunting

Skill based hunting

This makes it possible to select agents based on their skills.

Email Dialogue Provider - Dialogue Intelligence

Dialogue Intelligence

Dialogue Intelligence visualizes the historic data of an UCC.