Facebook Messenger
Dialogue Provider

Chat with a group of Lync or Skype for Business users,
while the customer uses the Facebook Messenger client.

Facebook Messenger Dialogue Provider
Facebook Messenger Dialogue Provider - No Lync or Skype for Business client needed

No Lync or Skype for Business client needed

The customer can use the Facebook Messenger without having a Lync or Skype for Business client.

Facebook Messenger Dialogue Provider - Skill based hunting

Skill based hunting

This makes it possible to select agents based on their skills.

Facebook Messenger Dialogue Provider - Location sharing

Location sharing

The customer can share their current location.