Workforce Management

With Anywhere365 WFM (Work Force Management) the Anywhere365
UCC Administrator can manage his/her Agents (Workforce).

Workforce Management - With Anywhere365 WFM (Work Force Management) the Anywhere365 UCC Administrator can manage his/her Agents (Workforce)
Workforce Management - With Anywhere365 WFM (Work Force Management) the Anywhere365 UCC Administrator can manage his/her Agents (Workforce).

Supervisor Functionalities

Supervisor Functionalities offers the possibility to effectively assist your Agents during operations.

Workforce Management - With Anywhere365 WFM (Work Force Management) the Anywhere365 UCC Administrator can manage his/her Agents (Workforce).

Agent Rating

By both the Customer as well as the Supervisor, will significantly improve the services offered.

Workforce Management - With Anywhere365 WFM (Work Force Management) the Anywhere365 UCC Administrator can manage his/her Agents (Workforce).

Integration

Integration with existing Workforce Management solutions is possible to enrich the large out-of-the-box feature set.