Reception Attendant

Meet our bright, smart and colorful Anywhere365 Reception Attendant,
native for Microsoft Lync and Skype for Business

BREAKTHROUGH FEATURES

Reception Attendant - Timeline
Timeline

See all previous contacts on a timeline. Also the customer journey is visible, from accepting to forwarding and closing the call.

Reception Attendant - Chat
Chat

Chat with multiple contacts simultaneously or start a group conversation, even if you are on a call.

Reception Attendant - Calendar
Calendar

With the Calendar the Attendant can easily view appointments of colleagues and in this way give the Caller better service.

Reception Attendant - Visual Transfers
Visual Transfers

Touch based, user friendly and simple quick to learn user interface with drag and drop.

Reception Attendant - Notes
Notes

Make notes during a call, saving them or sending the notes immediately via email or other media.


Reception Attendant - Mirror
Mirror

a fun, but also a functional feature to always look representative which uses a (integrated) web cam.

Reception Attendant - Braille Ready
Braille Ready

The Anywhere365 has an input device ready for visual impaired people (braille).

ESSENTIAL FEATURES

Key value

Modern Look and feel

Touch based, user friendly and simple quick to learn user interface with drag and drop and visual transfers

Advanced UC Functionalilty

Voice, chat, SMS and e-mail

Contextual Intelligence

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(Multi) Queue Management

Insight and Influence in managing own Queues and onhold queues

Dialogue Intelligence

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Multi Language support

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Call Information

Previous and Frequent contacts

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Call and transfer history

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Missed calls

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Incoming calls

UCC Queue

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Onhold calls

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Call toast

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Contacts

Frequent contacts

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Groups

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Addressbook

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Extended features

Break-In

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Planner

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Visitors

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Call recording

Manage call recording

ENGAGE

Anywhere365 Reception Attendant acts as a natural extension to people’s intuitive way of engaging with others

Anywhere365 Reception Attendant acts as a natural extension to people’s intuitive way of engaging with others

Legacy systems that rely solely on PBX based phone communications with a separate system to manage electronic communications, do not longer satisfy the requirements of the current generation of users. Clients expect to interact with organizations when it fits their schedule, from wherever they are, using any type of device, via a communication channel of their choosing.

Developed from a user friendly perspective, and support all features that a reception needs

Queue, visual transfers, drag/drop, swipe or touch (Windows tablet version). Furthermore Exchange Calendar integration for availability. Also transfers can be made to groups (UCC’s) in order to make, ‘functional transfers’ possible if the Anywhere365 UCC platform is available for departments and functional groups.

Developed from a user friendly perspective, and support all features that a reception needs
Anywhere365 Reception Attendant even speaks your language

Anywhere365 Reception Attendant even speaks your language

Available now in 8 languages, e.g. English, Dutch, French, German, Spanish, Portuguese, Danish and Swedish.​