Single Point of Contact
The company structure of Inflight Enterprises consists of a central secretariat and multiple managers. In order to increase the attainability of the managers, Inflight Enterprises decided to use Microsoft Lync in combination with Anywhere365 Unified Contact Center (UCC). Today Inflight Enterprises has two managers and a team of 4 secretaries on a central secretariat. Because Anywhere365 does not require userlicenses, the secretariat is able to grow along with the ambitions of Inflight Enterprises.
Mike Evans, one of the two managers, would like to receive all calls directly. Only if he is not available the secretariat should answer calls that are intended for him. Robert Peters, the second manager, participates in many meetings and wants to receive important calls only. The secretariat answers and filters all calls and forwards important calls to Robert Peters . If the secretariat is not available or the office is closed after 17.30 PM Robert Peters would like to be able to decide whether or not he is available, regardless of his workplace at the office, at home or while using his smartphone.