Support Desk

Support Desk

Case Scenario

Inflight Enterprises is a company selling hardware and software and provides support to users of this hard- and software. In order to extend the attainability for customers Inflight Enterprises decided to start using Microsoft Lync and Skype for Business in combination with Anywhere365 Unified Contact Center (UCC). Today the organization consists of 1 manager and 3 support desks (sales, hardware, and software), each with 2 employees on a central contact center.