Modalities and Hunt Methods

Routing

For a person to get connected to the right agent, several Automatic Call Distributor scenarios are available.

A few scenarios are:

Modalities and Hunt Methods

Last Agent Routing

Customers will have a single point of contact within your organization, simply by routing your Customer to the Agent with whom this customer had a conversation the last time.

Modalities and Hunt Methods

Skill Based Routing

This makes it possible to select call agents based on their skills. Customers will be connected to only those call agents that are actually able to help them.

Modalities and Hunt Methods

Longest Idle Routing

In this scenario, the Agent which is the longest stationary will be chosen.

Modalities and Hunt Methods

Round Robin

This scenario selects the agent with the lowest score. The score is based on the number of calls which has handled an Agent.

Other distribution methods that can be used

ROUTING CONTENT

Modalities and Hunt Methods Modalities and Hunt Methods Voice
Modalities and Hunt Methods Modalities and Hunt Methods Chat
Modalities and Hunt Methods Modalities and Hunt Methods Webchat
Modalities and Hunt Methods Modalities and Hunt Methods Webvoice
Modalities and Hunt Methods Modalities and Hunt Methods Web Video
Modalities and Hunt Methods Modalities and Hunt Methods Email
Modalities and Hunt Methods Modalities and Hunt Methods PDF Documents
Modalities and Hunt Methods Modalities and Hunt Methods Voicemail
Modalities and Hunt Methods Modalities and Hunt Methods Web Forms
Modalities and Hunt Methods Modalities and Hunt Methods Whatsapp

HUNT METHODS

Modalities and Hunt Methods Modalities and Hunt Methods Longest Idle
Modalities and Hunt Methods Modalities and Hunt Methods Serial
Modalities and Hunt Methods Modalities and Hunt Methods Round Robin
Modalities and Hunt Methods Modalities and Hunt Methods Last Agent
Modalities and Hunt Methods Modalities and Hunt Methods Forward to Mobile
Modalities and Hunt Methods Modalities and Hunt Methods Countdown
Modalities and Hunt Methods Modalities and Hunt Methods Skill Based Routing
Modalities and Hunt Methods Modalities and Hunt Methods Device Capable
Modalities and Hunt Methods Modalities and Hunt Methods ...

CUSTOMER INTERACTION

Modalities and Hunt Methods Modalities and Hunt Methods Voice Response (IVR)
Modalities and Hunt Methods Modalities and Hunt Methods Routing
Modalities and Hunt Methods Modalities and Hunt Methods Web Call Me Now
Modalities and Hunt Methods Modalities and Hunt Methods Prompt
Modalities and Hunt Methods Modalities and Hunt Methods Visual Transfer
Modalities and Hunt Methods Modalities and Hunt Methods Webchat
Modalities and Hunt Methods Modalities and Hunt Methods Webchat Plus
Modalities and Hunt Methods Modalities and Hunt Methods Webchat Voice
Modalities and Hunt Methods Modalities and Hunt Methods Webchat Video
Modalities and Hunt Methods Modalities and Hunt Methods Webchat Voice Connect